“Make content owners responsible for their content.” That’s long been the mantra of web content management. IT departments and business units have embraced the concept. Highly-evolved enterprise content management systems (ECMS) have been designed so that content owners can manage their own content…

I just read a New York Times article recommending we use Google for everything including searching Ebay, and while I can see the reasoning, I can see at least one critical feature Google must add before I can recommend it as the ideal search experience: Faceted Search…

Large organizations and software companies are spending millions of dollars to make Enterprise Search effective. Unfortunately, search continues to be a huge source of frustration for most users. In this recent survey, I saw a statistic that 59% of all users were unhappy with their Enterprise Search implementation…

There’s no training like e-Learning, there’s no training like e-Learning, there’s no training like e-Learning. Can I get there by clicking my heels 3 times? If only it was as easy as Dorothy made it look to bring it all home! But the reality is that most organizations are struggling with the process of…