Anyone who was around the business world in the 1990s couldn’t escape the two big topics of the decade – the Y2K bug and Business Process Reengineering (BPR). The fear of the unknown drove huge investments to address Y2K and the result was…well, nothing really came of it. On the other side of the coin, the promise of efficiency and cost reduction drove many companies to undertake huge BPR efforts…

Many businesses view Business Process Management as an un-needed luxury. Our natural tendency is to think, “BPM is yet another business fad that doesn’t really mean anything to my business. After all, I’ve managed to efficiently run and grow my business for years. I operate my business processes every day and do it well…