Clients regularly ask me what they should be doing with relation to public social networks like Twitter and Facebook. This is usually a frantic behind the eight ball type discussion generated by social media hype evoking a sense of urgency and haste. I generally respond with a question- what is your marketing and brand strategy as [...]

I believe confusion persists about whether Google’s search appliance truly supports faceted search.  First I’ll point out that Google Labs has two projects which claim to add faceted search features to the GSA (more details on those below).  Those projects probably work for some and looked tempting when we first found them, but as we [...]

I spent the last two days at the Defrag Conference in Denver, Colorado. Defrag is, in its own words “focused on the tools and technologies that accelerate the ‘aha’ moment, and is a gathering place for the growing community of implementers, users, and thinkers that are building the next wave of software innovation.” It was [...]

A training development model will provide you and your training team with a step-by-step process that will help you design training quickly. It has a defined starting and ending, point giving you clear direction so you can avoid brain freeze. . .